Amazon.com is looking for best in class Optical Engineers to help operate and support one of the world’s largest and most complex networks. With Amazon Web Services (http://aws.amazon.com), our goal is to become “The Infrastructure Platform” to the world. Our customers demand the highest quality and reliability for their services. As we expand at a tremendous rate it is our responsibility to maintain that quality and reliability. We look for innovative ways to automate and scale our network as we expand, while driving complex issues to resolution.??
As an Optical Operations Engineer working within AWS Infrastructure you will:
Be responsible for the operational support of our global DWDM infrastructure
Drive current DWDM designs to meet the demand of our customers
Create processes that help operate and support our DWDM network
Work closely with other Networking team on operational escalations and support
Work with in-house software engineers in developing additional in-house monitoring and reporting tools on the DWDM platforms
Ensure that the DWDM network adheres to the defined network standards
Review and implement changes on the DWDM network
Drive operational excellence projects to drive improvements in our DWDM network quality and reliability
Troubleshoot complex problems and develop innovative solutions day to day on our network
Provide critical on-shift network operations support to Amazon.com customers to diagnose and respond to large-scale networking events
Support and maintain our next generation data-center networks
Deliver simple, sustainable and repeatable solutions and processes
Partner with our broader Technical Operations organization to reduce operational burden
Work closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and products
Drive standards across the network and ensure that we are fully compliant to those standards and policies
Monitor and manage communications during large-scale events utilizing an established Event Management process
Collaborate with level two and level-three resolvers
Identify and troubleshoot recurring platform issues. Effective escalation of same to mid- and senior-level engineering teams for full resolution
Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
Complete customer requests via Remedy trouble ticketing system
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
4+ years' Optical Network experience
In-depth knowledge of optical technologies
Good working knowledge of IP networking fundamentals
Knowledge of SNMP, TL1 or XML-based management protocols
In-depth knowledge of and experience with major DWDM platforms
Experience with optical planning and modeling tools
Excellent network analysis fundamentals and robust troubleshooting skills.
Experience with the operational support of large DWDM networks
Strong Unix skills and the ability to script/program in a language
Good knowledge of L2 switching and L3 routing
Our ideal candidate is highly autonomous, possesses strong written and verbal communication skills, strong project management and time management skills and has a successful track record of troubleshooting complex network problems and delivering innovative solutions. The desire and ability to work in a fast paced, collaborative environment is essential
Meets/exceeds Amazon’s leadership principles requirements for this role
Meets/exceeds Amazon’s functional/technical depth and complexity for this role
Additional Salary Information: Base Salary, Annual Bonuses, Amazon RSUs, Relocation, Matching 401k, Medical/Dental/Vision/Life Insurance, Amazon Discounts and More
Internal Number: 1049837
About Amazon AWS
Amazon.com is looking for best in class Optical Engineers to help build one of the world’s largest and most complex networks. With Amazon Web Services (http://aws.amazon.com), our goal is to become “The Infrastructure Platform” to the world. Our customers demand the highest quality and reliability for their services. As we expand at a tremendous rate it is our responsibility to maintain that quality and reliability. We look for innovative ways to automate and scale our network as we expand, while driving complex issues to resolution.